Frequently Asked Questions
What are these templates and who are they for?
Do you have a sample template I can download?
I want a specific template. Can you help?
What is included in my template?
Can I add more pages?
Your templates are very cheap. Are there any hidden fees?
[/vc_column_text][/vc_column][vc_column][vc_text_separator title=”InDesign Templates” el_class=”h4″][vc_toggle title=”What are these templates and who are they for?” el_id=”whatis”]The templates you see on BestIndesignTemplates.com are Adobe InDesign files that facilitate the process of creating different publications: books, magazines, brochures, newsletters, flyers, etc. The process of creating an InDesign publication can take days or even weeks from concept to implementation. Those who do not have that kind of time can streamline the process by purchasing pre-made InDesign publications (often called InDesign templates or InDesign layouts). From a technical point of view, such publications are ready to be printed or distributed electronically; however, they only contain sample (“dummy”) content, so customization of the template involves adding your own content (text and images) into the pre-made template.
Our customers are often graphic designers who wish to save time in designing for their customers, and business owners and marketing professionals who don’t have the time or the budget to outsource.[/vc_toggle][vc_toggle title=”Do you have a sample template I can download?” el_id=”sample”]You will find a number of free templates in the “Free InDesign templates” section of this website.[/vc_toggle][vc_toggle title=”I want a specific template. Can you help?” el_id=”custom”]Sure! If you have a great idea for a template to add to our collection, just get in touch and we’ll do our best to design something. Once the template is designed, you will be able to purchase it just like any other template on the website – at no extra cost.[/vc_toggle][vc_toggle title=”What is included in my template?” el_id=”included”]That depends on the template you are purchasing. Each template on our site comes with a description – be sure to read it before you purchase the template. The template description will tell you about the main characteristics of the template, and will also list all the files included in the template package.[/vc_toggle][vc_toggle title=”Can I add more pages?” el_id=”pages”]Each template description specifies how many pages the template comes with. In other words, this is a number of pre-designed layouts you can use ‘as is’, or as a foundation for other page layouts. You can also create your own layouts from scratch inside of templates, or copy layouts from other templates. All in all, there is absolutely no restriction on how many pages you can have in your own creation, and you can add an unlimited number of pages to any of our templates.[/vc_toggle][vc_toggle title=”Your templates are very cheap. Are there any hidden fees?” el_id=”cheap” el_class=”vc_toggle_last”]There are no hidden costs. It is either a one-time fee (you pay for each product you want to download), or a monthly subscription fee (you pay a small fee monthly to download unlimited number of products).[/vc_toggle][vc_text_separator title=”Downloading Templates” el_class=”h4″][vc_toggle title=”How do I download the template?” el_id=”download”]All you need to do is to click the “Purchase” button next to the template you want. No account is necessary to make a purchase. You will get the link and the receipt for your purchase once the order is complete, and you will also receive the link and the receipt by email.
To download free templates, you are likely to ask to pay with FB like, or a tweet. If you have any issues with downloading, please see this article for help.[/vc_toggle][vc_toggle title=”How can I pay for the template?” el_id=”pay”]We accept PayPal. The purchase is handled securely by PayPal, which accepts all major credit cards.[/vc_toggle][vc_toggle title=”Are future updates free?” el_id=”updates” el_class=”vc_toggle_last”]Absolutely! If you have purchased a template and notice that the very same template has been updated, simply request a new version and we will be happy to send it to you.[/vc_toggle][vc_text_separator title=”Customization” el_class=”h4″][vc_toggle title=”Can I modify the template?” el_id=”modify”]Yes, of course. You can change the size and the layout, replace fonts and images, change text styles and colors – your only limit is your imagination![/vc_toggle][vc_toggle title=”What software do I need to edit the template?” el_id=”software”]Please check the file description, as this information differs depending on the template. “Files” simply tells you the file formats that come with your template. “Software” tells you which version of InDesign can be used to open the template. Please note that all the templates come packaged in Zip archives. You will also need appropriate software to extract files from a Zip archive.[/vc_toggle][vc_toggle title=”Can I open your templates on PC? What about Mac?” el_id=”platform”]Our templates are platform-independent. You can open them on both PC and Mac.[/vc_toggle][vc_toggle title=”I don’t understand how to change something; what do I do?” el_id=”docs” el_class=”vc_toggle_last”]Please check the Help Documentation for your template. It is updated regularly based on feedback and questions we receive from our customers. To find the documentation for your template, please see the README.txt file in your template folder.[/vc_toggle][vc_text_separator title=”Legal” el_class=”h4″][vc_toggle title=”Can I send the template to my friend?” el_id=”share”]No, sorry. When you purchase a template on BestIndesignTemplates.com, you are granted a non-exclusive limited license to use the product you purchased. The template you purchase is governed by a royalty-free license. Under this license, you have a right to use the template multiple times for multiple projects without incurring additional fees. The rights granted to you are non-exclusive, non-transferable and personal to you.
Please check Licensing info to understand your rights and your responsibilities.[/vc_toggle][vc_toggle title=”What is your refund policy?” el_id=”refund” el_class=”vc_toggle_last”]Given the nature of your purchase (intangible goods), we cannot provide any refunds as we have no way of controlling whether you have downloaded the file once the download link has been sent to you. All purchases are final
However we will gladly refund your purchase if there was some kind of technical error on our side and you were not able to download the template.[/vc_toggle][vc_text_separator title=”Support” el_class=”h4″][vc_toggle title=”I checked the FAQ and read the template documentation, but something does not work and I need help. What do I do?” el_id=”help”]Please check Support page to see how we may help you.[/vc_toggle][/vc_column][/vc_row]